Customer Help
Our happiness team is always here to assist.
📦 SHIPPING & DELIVERY
Orders are processed within 1–2 business days. After dispatch, you’ll receive a tracking number via SMS or email.
👉 See our Shipping Policy for full details.
Metro Cities: 3–5 business days
Non-Metro Cities: 5–7 business days
Remote Areas: May vary
Please note that delays can occur due to unforeseen circumstances.
You’ll get a tracking link once your order is dispatched. You can also use the Track My Order feature on My Account page on our website.
Shipping charges are calculated at checkout based on your location and order weight. We also run free shipping promotions occasionally.
Currently, we only ship within India.
Contact us within 24 hours with a video of the damage via WhatsApp.
📩 Contact Support
📝 Shipping Policy
🔦 PRODUCT FAQs
Every Lumevo light comes with:
The main light unit (X1 Plus or X2 Plus)
A free harness and switch
A 6-month warranty for the harness and switch
| Feature | X1 Plus | X2 Plus |
|---|---|---|
| Power | 25W each | 45W each |
| Lumen Rating | 10,000 Lumen | 18,000 Lumen |
| Warranty | 1 Year | 2 Years |
| Use Case | City & Casual Ride | Hardcore Highway |
Yes, all Lumevo lights and switches are IP68-rated – waterproof in heavy rain but not designed for underwater submersion.
Yes! All products are designed for plug-and-play installation. No wire cutting needed.
📘 See Installation Guide
Use of third-party harnesses will void the warranty. We strongly recommend using the included Lumevo harness for safety and performance.
✅ WARRANTY
We provide warranty for:
Manufacturing defects
Transit damage
We do not cover:
Misuse
Damaged products due to improper handling
Broken wires
Damage caused by water submersion
X1 Plus: 1 year
X2 Plus: 2 years
All lights come with free harness and switch, which have a 6-month warranty.
Using a non-Lumevo harness
Using batteries below recommended AH
X1 Plus: Min 5 AH
X2 Plus: Min 9 AH
Using lights while vehicle is stationary
Switch damage caused by improper use (e.g. pressing with nails or sharp objects)
To claim warranty:
Ensure your product is registered.
Contact our support team on WhatsApp with:
Description of the issue
Photos and/or videos
Order ID or invoice
🔄 RETURNS & REFUNDS
We do not accept returns or exchanges unless the product:
Has a manufacturing defect
Was damaged during shipping
Contact our support team within 3 days of delivery.
Provide a detailed explanation and supporting photos/videos.
If verified, we’ll arrange a return or replacement.
Refunds are processed after the returned product is received and inspected.
📱 WHATSAPP SUPPORT & NOTIFICATIONS
Use our WhatsApp support channel for quick resolutions.
📩 Contact Us on WhatsApp
By registering for warranty or purchasing a product, you consent to receive service updates, rider benefits, and promotional offers via WhatsApp.
Reply “STOP” anytime to opt out.
🔋 USAGE & SAFETY
X1 Plus: 5 AH minimum
X2 Plus: 9 AH minimum
Using lower capacity batteries may damage your vehicle’s electrical system and void your warranty.
No. Lumevo lights are designed to cool while in motion. Prolonged usage when stationary can cause LED chip or battery damage.
Our support team is here to help.
📞 Reach us via WhatsApp
📘 Read our Terms and Conditions
