shipping-policy

Shipping Policy

At Lumevo, we are committed to ensuring that your orders are processed and delivered efficiently and safely. Please review our shipping policy to understand the process and how we handle any shipping-related issues.

1. Order Processing

  • Once an order is placed on our website, it is processed within 1-2 business days. During this time, we verify your order, prepare it for dispatch, and coordinate shipping logistics.
  • Shiprocket is our logistics partner for shipping all orders. Shiprocket ensures that your package is handled with care and delivered through a wide network of reliable courier services.
  • After processing, your order will be dispatched from our warehouse, and a tracking number will be provided to you via email or SMS, allowing you to track your shipment in real-time.

2. Shipping Times

  • Shipping times depend on your location and the courier service used. Estimated delivery times will be displayed at checkout. Once dispatched, the typical shipping times are as follows:
    • Metro Cities: 3-5 business days
    • Non-Metro Cities: 5-7 business days
    • Remote Areas: Shipping times may vary depending on location and accessibility.

While we strive to deliver orders within these time frames, delays may occur due to unforeseen circumstances, such as weather conditions or transportation disruptions.

3. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email or SMS, which can be used to track your package. You can also visit our website and enter the tracking number in the “Track My Order” section for real-time updates.

4. Shipping Charges

  • Shipping charges will be calculated based on the weight of the package, delivery location, and the courier service available for your area. All applicable shipping fees will be displayed at checkout.
  • We occasionally offer free shipping promotions, which will be reflected at checkout if available.

5. International Shipping

  • At present, Lumevo ships only within India. We do not offer international shipping services.

6. Cancellations and Modifications

  • Once your order is dispatched from our warehouse, we do not accept cancellations or modifications. Please ensure that you carefully review your order before completing the checkout process.
  • If you need to modify or cancel your order before dispatch, please contact our support team as soon as possible at Contact Us.

7. Damaged Products During Transit

At Lumevo, we take every precaution to ensure that your product arrives safely. However, in the event that your product is damaged during transit, the following steps must be followed:

  • Report the damage within 24 hours of receiving the product. To do so, contact our support team via WhatsApp at [Your WhatsApp Contact Number] or through Contact Us.
  • Submit a video of the damaged product showing clear evidence of the damage upon arrival. This video will be used to assess the extent of the damage and help us determine the next steps.
  • Upon verification, we will initiate the process for a replacement or refund. Failure to report the damage within 24 hours will disqualify the product from being eligible for replacement or refund.

8. Exclusions from Shipping-Related Claims

Please be aware of the following exclusions where we are unable to offer refunds or returns related to shipping:

  • Self-damage or physical damage that occurs after the product has been delivered safely is not covered under our shipping policy.
  • Any product modifications made by the customer, such as wire cutting or the use of third-party harnesses, will void any claim for transit damage.
  • Delays caused by circumstances beyond our control, such as natural disasters, strikes, or courier company issues, are not grounds for cancellation or compensation.

9. Lost or Stolen Packages

  • In the unlikely event that your package is lost in transit, please contact our support team as soon as possible. We will work closely with Shiprocket to investigate the issue and either replace the product or offer a refund, depending on the circumstances.
  • Please ensure that the shipping address you provide is accurate and secure. We are not responsible for lost packages if incorrect or incomplete addresses are provided by the customer.

10. Non-Deliverable Packages

If a package is returned to us as non-deliverable due to an incorrect shipping address or multiple failed delivery attempts, we will notify you. You will be required to cover the cost of reshipping the item.

11. Customer Support for Shipping Issues

If you encounter any issues with shipping or delivery, please do not hesitate to contact our customer support team. We are here to assist you with any concerns related to:

  • Delayed or lost packages
  • Damaged products upon arrival
  • Shipping address changes (before dispatch)
  • Tracking updates and inquiries

Our support team can be reached via WhatsApp at [Your WhatsApp Contact Number] or through Contact Us.