Terms and Condition
Welcome to the website of Lumevo. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions:
1. Order Processing
All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.
2. Payment Terms
All payments must be made through our secure payment partner, Razorpay. We do not store any credit card details on our site.
3. Shipping and Delivery
We aim to dispatch orders within the time frames indicated at the time of your order. Shipping times may vary depending on your location and the availability of products.
4. Cancellation Policy
No orders will be canceled once they have been dispatched. Please ensure that you review your order carefully before confirming your purchase.
5. Returns and Exchanges
We do not provide any exchanges or returns unless the product is damaged during transit. Should there be any issue, please contact our support team with in 3 days via WhatsApp at [ Contact us ].
6. Limitation of Liability
Lumevo shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our services. Additionally, we are not responsible for any damage caused by natural events or accidents.
7. Product Use and Safety
Riders should use our lights with the utmost caution and in compliance with the laws applicable in their respective states. Lumevo shall not be liable for any misuse or violation of traffic laws or safety regulations.
8. Changes to Terms & Conditions
We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page, and it is your responsibility to review these terms regularly.
9. Warranty Registration
After purchase, it is required to register the warranty with a valid invoice within 7 days. To claim the warranty, the product must have the warranty number intact. The warranty covers only manufacturing defects; any physical damage, self-damage, or wire cuts are not covered under warranty. We will not be responsible for providing a warranty for any such damage.
Last Updated: [01-09-2024]
Warranty Terms and Condition
At Lumevo, we are committed to providing high-quality products that meet your expectations. Our warranty policy is designed to ensure customer satisfaction while protecting against misuse and unintended use of our products. Please carefully review our warranty terms and conditions below:
1. Warranty Coverage
- We offer a warranty only for manufacturing defects or defects incurred during transit. Each product undergoes rigorous testing before shipping, so the chances of a defect upon arrival are minimal.
- Our warranty does not cover damage resulting from misuse, self-damage, or modifications not performed by Lumevo.
2. Measures to Prevent Misuse
- To protect our products from misuse, we have implemented several safety measures, such as a fuse in the wiring harness to safeguard both the harness and the light.
- If it is determined that the product has been used with a third-party harness, the warranty will be void, and we shall not be responsible for any claims.
3. Proper Use and Assembly
- Our products are designed for a complete plug-and-play system, making assembly easy without the need for any wire cutting. Any damage caused by improper installation or modification will not be covered under warranty.
4. Waterproof Standards
- Our products are built to an IP68 waterproof grade, offering protection against splashes and heavy rain. However, they are not intended for underwater use. The warranty does not cover any damage resulting from submersion in water or improper use beyond the intended protection level.
5. Warranty Exclusions
- The warranty will not cover:
- Any product used with a third-party harness.
- Damage resulting from physical abuse, improper installation, or unauthorized modifications.
- Issues arising from exposure to conditions beyond the product’s intended use, including submersion in water.
6. How to Claim Warranty
- To claim a warranty, please ensure that you have registered your product within 7 days of purchase with a valid invoice.
- The warranty number must be intact for any warranty claim to be processed.
- Contact our support team via WhatsApp at [link].] with a description of the issue and supporting images or videos.
